Frequently Asked Questions - NCL Tours

Choose the topic most closely related to your question and click the appropriate link for a list of FAQs on the subject. If you can't find the help you need here, contact us using our support and feedback form.

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Find answers to the most Frequently Asked Questions by travellers who haven't booked yet.

Can you please investigate a problem I encountered on my trip?

If you do wish to submit a complaint, please call our Customer Support Department on 0208 900 1624 or send a email to customer.service@ncltours.co.uk.  Please note that under current ABTA guidelines, we have 14 days to acknowledge your complaint, and 28 days to investigate the issues raised and provide a response.

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